team toolkit

Learning

Kindness Balloon


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Objectives

TOK firmly believe that kindness is a key and core value to maintaining a happy, healthy life, relationships and working environment for everyone…

…so Team TOK thought we’d give you a little something; from us to you.

Following the success of our viral “Balloon Monday” video from earlier this year; a team of our superhero speakers have put together a balloon pack that not only highlights the impact everyone in your organisation can make by being a bit more friendly, helpful and overall more kind but provides you with material to help you create a more caring and kind culture.

Time

 30 – 60 minutes

Instructions

This pack is designed to be used however you want. It can be used as a part of a team meeting, to kick off a conference, as part of a wellbeing programme or simply used to generate some conversation around the theme of kindness and positive relationships.

If you found this pack valuable, why not pay it forward to anyone and everyone that you think could benefit from using it (colleagues, friends, anyone!).

 

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Learning

Guidelines for Brainstorming


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Idea generation phase:

  • Limited time session
  • No idea is silly
  • One person’s crazy idea leads to another’s inspiration
  • Listen actively
  • Keep an open mind
  • Don’t judge
  • Build upon other people’s ideas
  • Think about what was just said…look for slightly different positions
  • Think about what was just said…look for opposite positions
  • Use genuine inquiry for clarification…no false inquiry

Idea selection phase:

  • As a group, identify the top group, 3-5 of ideas
  • First discuss possibilities, then select individually
  • This may be by distributing votes by using markers or Post-its to each selection
  • Often people can be given 5 – 10 votes each to distribute between their favourites – they can give all 5 to one idea or spread it between several. 
  • Look at the team rankings
  • List the top items and then discuss them as a team

Action planning phase:

  • Decide upon the priority items, and put together an action plan which prioritises actions over time
  • Decide who is responsible for each action
  • Action phase

Review phase:

  • Set up a review meeting

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Learning

Key Questions


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Objectives

  1. To help your team agree and communicate the following information about any issue that your team faces – what the issue is, why is it important, how are we dealing with it and what are the costs and benefits of addressing the issue.

Time

45 minutes 

Materials Required

Flip chart and pens.

A flip chart with the Key Questions already written on it.

Instructions

  1. The activity leader puts a flipchart at the front of the room with the key questions on it.
  2. The activity leader asks the team to identify an issue that needs to be addressed.
  3. Read through the following questions and ask for answers:

What if…

 

What are the costs?

Why will this make a difference?

Why

Why is this important?

What will happen if nothing is done? What does it all come down to?

How

 

What are the alternatives?

What is the best way to deal with this?

What

What is it all about?

What’s the goal?

What relevant information do we have?

 
 
  1. Ask the team members to call out suggested answers for each question in turn.
  2. When all the ideas are captured, the activity leader then summarises the suggested answers for each question.
  3. If more information or editing of the answers is required, the activity leader should assign this task to a team member with a deadline for completion.

Debrief

Debrief:

  1. How useful did your team find this technique for agreeing and communicating information about issues?
  2. How can the team make use of this tool to improve the effectiveness of the team?

Next Steps:

Ask one of the team members to use this technique as a way to discuss an issue at the next team meeting.

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Learning

Stop, Start, Do More, Do Less


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Objectives

  1. To reflect on what is important and how the team should change its behaviours and/or tasks.
  2. To re-set team goals.

Time

45 minutes 

Materials Required

Four different coloured sets of wall cards (at least 5 of each colour for each team member), masking tape and pens.

For this exercise you will need a large empty wall.

Instructions

  1. This exercise can be done separately for a number of “task” characteristics or “climate” characteristics separately, or if you like you can do it generally for all aspects of team work.
  2. On one card of each colour write “stop” “start” “do more” and “do less” respectively and stick those on the wall with plenty of room (2 meters) between each.
  3. Divide the team into subgroups of 4-6 team members. Give each team a pile of cards of each colour. Ask the team to come up with as many ideas of what the team should start doing, stop doing, do more of or do less of and write that is big letters on the appropriate coloured card.  This is a kind of brainstorming, so no idea should be rejected. You may like to specify whether they should concentrate on task, climate or give a free reign.
  4. Once the team is ready, the cards are stuck to the wall under each grouping.
  5. Gather around the wall and look at the proposals. These can be clustered into groups.
  6. Map out an action plan for the coming months on changes to the way the team works.
  7. Keep a record and revisit the list periodically.

Debrief

  1. Identify trends. Try to separate the urgent and important.
  2. If the exercise was not restricted to task or climate, what seems to predominate?

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Learning

All Stressed Out


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Objectives

  1. To improve the team’s performance by helping team members reduce their stress levels.

Time

45 minutes

Materials Required

The “Understanding Stress” handout.

Flip chart and marker pens.

Instructions

  1. The activity leader asks the rest of the team members to call out examples of typical causes of stress. Write the list up on a flip chart at the front to the room.
  2. After 15 minutes, the activity leader shows the rest of the team the handout. Check that everything was there. (Clearly some will be phrased differently.)
  3. One interesting activity is to now do a survey through a voting process. Give everyone three adhesive dots and on a flip chart or 20 sheets of A4 paper stuck to the wall ask team members to “vote” on the three causes of stress from which they suffer most.
  4. Discuss actions that can be taken to deal with each stressor starting from the most critical.
  5. Establish team rules for stress management behaviours.

Debrief

  1. Look carefully at the work unit processes and the interpersonal behaviours as it is these that the team as a whole might be able to address collectively.
  2. Ask the team to suggest actions that the team can take to avoid the worst and strengthen the best examples.

Note

The activity leader may like to read a book on stress management before the session.

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Learning

Top Twenty Time Traps


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Objectives

  1. To improve the team’s output – impact by helping the team eliminate time-wasting activities and so be more productive.
  2. To learn time management solutions from each other.

Time

30 minutes

Materials Required

The “top twenty time wasters” handout.

Flip chart and marker pens.

Instructions

  1. The activity leader asks the rest of the team members to call out examples of typical time wasters. Write the list up on a flip chart at the front to the room.
  2. After 15 minutes, the activity leader shows the rest of the team the handout. Check that everything was there. (Clearly some will be phrased differently.)
  3. One interesting activity is to now do a survey through a voting process. Give everyone three adhesive dots and on a flip chart or 20 sheets of A4 paper stuck to the wall ask team members to “vote” on the three time-waster which they suffer from most.
  4. Discuss actions that can be taken to deal with each time waster starting from the most critical.
  5. Establish team rules for time management behaviours.

Debrief

  1. What are the underlying questions that need to be asked in order to help reduce these time wasters?
  2. Ask the team to suggest actions that the team can take to avoid the worst and strengthen the best examples.

Note

The Activity leader may like to read a book on time management before the session. One that is recommended is The Time Trap, Alec MacKenzie, AMACOM, 1997.

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Learning

Pass The Problem


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Objectives

  1. To help the team to focus on process or climate characteristics rather than task characteristics.
  2. To help a team to develop a good team climate to underpin their effectiveness at getting tasks done.
  3. To practise open discussion on sensitive issues.

Time

30 – 45  Minutes

Materials Required

Notepads and pens.

Instructions

  1. Ask each team member to think of a current job-related problem or issue.
  2. Each individual team member writes their problem on a note pad (e.g. how can we reduce the cost of x, or improve our working relationship with y, or meet such and such a deadline).
  3. After 5 minutes ask each team member to pass their piece of paper with their problem written on it to the person on their right.
  4. That person then reads through the problem and makes a few notes about the problem on the bottom of the piece of paper. After 1 minute that person passes the paper to their right.
  5. Repeat this process every minute and keep the process going until each team member gets their own piece of paper back.

Debrief

  1. Activity leader should briefly thank the rest of the team.
  2. Did the team members get any particularly useful suggestions?
  3. Did any of the suggestions trigger new thoughts or cause you to question any of your own assumptions about the problem?
  4. What does the activity tell us about participation and open communication in teams?
  5. Ask the team to follow-up on particular solutions with other members of the team who have raised new possibilities.

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Learning

I Wish


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Objectives

  1. To determine real problem areas in a team or an organisation.

Time

30 Minutes

Materials Required

Post-it notes or wall cards.

Instructions

  1. Prior to the meeting give every team member a wall card or large Post-it and ask them to write in felt pen in large letters their Wish answering the following question: “If I could change anything about the team’s mission/goal or way of working or about the way team members interact with each other I would….”
  2. Encourage team members to be open, honest and imaginative and then return the card to the activity leader without their name on it. You may like to set up a special “in tray” so that the wishes can be deposited there anonymously.
  3. The activity leader will stick the cards on the wall and facilitate a discussion and action plan during the meeting.

Debrief

  1. What do people want to change about their roles?
  2. What could be done to make your job better?
  3. What prevents you or the team from making the changes?
  4. What might be the potential gains from these changes?
  5. Which wishes can come true and what would the team need to do about it?

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Learning

Team Decision-Making Checklist


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Objectives

  1. To help improve the team decision-making process by making teams more aware of potential issues.
  2. To discuss, understand and develop good decision-making procedures and skills.
  3. To analyse how well the team makes decisions.

Time

60 minutes

Materials Required

One copy of the “Team Decision Making Checklist” per team member.

.

Instructions

  1. There are a number of issues that commonly occur within teams; the checklist gathers these issues into 10 categories and suggests a number of questions that can be raised to both diagnose underlying problems and for improving future performance.
  2. Identify an important issue that was recently decided upon in the team or one which you are facing now. (You should reach consensus on the problem but it is prudent for the activity leader to have identified one in advance in case the team members do not come up with a relevant issue.
  3. The activity leader issues the checklist of questions to individual team members.
  4. Individual team members, or the team as a whole, should read the checklist and answer the questions to gain a better understanding of how well your team makes decisions.

Debrief

  1. How many of these decision-making issues has your team neglected in the past?
  2. Would decisions be better addressed if these steps were followed?

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Learning

Building Bridges


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Objectives

  1. To identify the team’s key stakeholders.
  2. To help team members get a better understanding of the point of view of the team’s key stakeholders, and how these stakeholders could help the team.
  3. To create a plan to develop a positive relationship with the team’s stakeholders.

Time

60 minutes

Materials Required

A copy of the building bridges handout for each team member.

Flip charts and marker pens.

Instructions

  1. The activity leader discusses the importance of positive relationships with stakeholders.
  2. Use brainstorming to generate a list of key stakeholders. (See APPENDIX 1)
  3. Remind the team of the rules of brainstorming – to generate as many ideas as possible without criticism by anyone. Run the brainstorming session for as long as you can generate new ideas.
  4. After the team has finished brainstorming distribute building bridges handout to the team.
  5. Divide the team into smaller groups and ask these groups to complete the handout for the key stakeholders.
  6. After 30 minutes the team is to prepare a flip chart and present back to the rest of the team.

Debrief

  1. Did the team members get a better understanding of who the key stakeholders are and how they could help the team?
  2. Do you spend enough time cultivating the most important stakeholders? (You must measure importance according to the impact they can have on your project and not simply their status)
  3. What are the specific things we need to do after the meeting?
  4. Who is the most appropriate person to take responsibility for this?
  5. When should the team get back together to review progress?

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