- To help your team agree and communicate the following information about any issue that your team faces – what the issue is, why is it important, how are we dealing with it and what are the costs and benefits of addressing the issue.
Flip chart and pens.
A flip chart with the Key Questions already written on it.
- The activity leader puts a flipchart at the front of the room with the key questions on it.
- The activity leader asks the team to identify an issue that needs to be addressed.
- Read through the following questions and ask for answers:
What are the costs?
Why will this make a difference?
Why is this important?
What will happen if nothing is done? What does it all come down to?
What are the alternatives?
What is the best way to deal with this?
What is it all about?
What’s the goal?
What relevant information do we have?
- Ask the team members to call out suggested answers for each question in turn.
- When all the ideas are captured, the activity leader then summarises the suggested answers for each question.
- If more information or editing of the answers is required, the activity leader should assign this task to a team member with a deadline for completion.
- How useful did your team find this technique for agreeing and communicating information about issues?
- How can the team make use of this tool to improve the effectiveness of the team?
Ask one of the team members to use this technique as a way to discuss an issue at the next team meeting.