Employees should aim to settle their grievances informally with their line manager who, in turn, should make every reasonable effort to resolve grievances at this early stage. If the grievance is against the line manager then a more senior officer within the Service should be approached. The key to successfully resolving grievances is to settle the problems quickly before they develop into major difficulties for all concerned.
If you are the employee
If you are the line manager/senior officer
Only where attempts to resolve the grievance informally have been unsuccessful can the grievance be dealt with under the formal stage of the grievance procedure.
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