Do you often have challenging or emotive conversations with customers that you find hard to progress or wonder how to offer the right support?
The Customer Feedback team have kindly provided a link that they find extremely useful, that helps them to support customers when conversations become more difficult.
If you’re interested in the cards, please take a look. If you apply any of the suggested phrases we’d like to know how this went and what change it made to your conversation with your customer. You can do this in the comments section below.