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WELCOME TO THE
CUSTOMER ACADEMY

The Customer Academy has been developed to help us all achieve a shared understanding of what a good, customer experience looks like across the organisation.  It aims to promote a customer-centric culture and will provide you with key information, self-directed learning and opportunities to engage with, and motivate, your peers.

Many people view customer service as a job for a few, when in fact it is a job for all.  Whether or not you are in an external, customer facing role, every council employee shapes the customer experience.

I hope you find the Customer Academy a useful resource and we welcome your feedback on it.  Over the next few months it will continue to develop, so keep coming back to see what’s new.

“Customer service isn’t a department… its everyone’s job!”

Jacqui McKenzie, Chief Officer, Customer Experience

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