Shared Learning & Tips
The resources you will find in Shared Learning & Tips will be provided by you and your colleagues. It will be topics, training or information you or your colleagues find engaging, thought-provoking or even alternative to your development so far.
It offers a location for customer experience related, self-directed learning, that may be useful to you or someone else, so please share any slide, links or videos you think would be helpful.
In the meantime...
10 ways to have a better conversation – Celeste Headlee
Your body language may shape who you are – Amy Cuddy
How to Provide Extraordinary Customer Service: The Fred Factor – Mark Sanborn
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