RAISING THE BAR
A culture focused on our customers where we seek to anticipate their needs
Where we seek to make every encounter with a customer a positive experience
Where we seek to get it right with every customer, 100% of the time
Candidates need to register/sign in
A further 2, online modules are sent over the next few weeks after the welcome module and these are:
Please note, the learning is available via the CS Toolkit, therefore, once you access the modules we are able to track stages of learning, your input is recorded which is then used as your commitments to delivering excellent customer service.
It is recommended that:
- You/Your Line-Manager makes time available for you to complete each module.
- You will need access to a computer with the sound on / headphones
- Each module will take up to 40 minutes per module
- That you let you Line-Manager know if you’re unable to complete a module