Customer Academy – Recent Posts
- Phrase Cards Do you often have challenging or emotive conversations with customers that you find hard to progress or wonder how to offer the right support? The Customer Feedback team have kindly provided a link …Read More »
- RELATIVE UNDERSTANDING One way to deliver truly empathetic customer service is to imagine your customer is a close relative. You’d be sure to give a close relative your best advice. You’d demonstrate patience, understanding, and …Read More »
"Your most unhappy customers are your greatest source of learning"
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