Operational Updates

Changes to Council Service

In response to the latest government advice on the COVD-19, Aberdeen City Council is taking steps to prevent further spread of the virus; protect employee and public health; and to safeguard public services, especially to those who need us most.  This means a number of operational changes some of which are detailed below.  You can also more updates on the Aberdeen City Council website and on official social media channels.

Please see below for more information:

COVID-19 Coronavirus updates

For information including changes to services, advice for unpaid carers and organisations you can access to support your mental health and wellbeing please visit our website.

Information for service providers

Please visit our website which includes relevant information for service providers. 

Car Parking

The Frederick Street car park is now only open to NHS staff and patients attending the neighbouring Aberdeen Health Village building.

Births  

Birth registrations have been suspended until further notice.    

Deaths  

Face to face still birth registrations and face to face death registrations have been suspended until further notice.

Following the introduction of the UK Emergency Coronavirus Bill on 26 March 2020, registrars will now undertake death and still birth registrations by telephone. 

Please call Aberdeen Registrars on 01224 522616 to make a telephone appointment

Civil/Religious/Belief Marriage and Civil Partnership Ceremonies  

Following advice on the prevention of public gatherings from the UK and Scottish Government, all marriages and civil partnerships will not take place during the pandemic period and will be postponed.  The National Records of Scotland will take advice about when it is safe to lift the restriction. 

Registrars cannot accept any Marriage Notice Forms whilst the above restrictions are in place.

Extension of Validity of Marriage Notice Forms

If a marriage or civil partnership has to be postponed due to the COVID-19 outbreak, authority has been given for the notice period to be extended without new notices being submitted, providing the marriage is to take place before 31 December 2020.  All fees will be transferred to the new date.

Where a couple has already submitted notice to be married and cannot re-arrange their ceremony to take place by 31 December 2020, new Marriage Notice Forms must be submitted within 3 calendar months of the re-scheduled date. Providing a refund has not been requested, all fees paid will be transferred to the new date and no additional fee will be payable.

Should you wish to cancel a marriage or civil partnership ceremony, please contact the Registrar’s Office as soon as possible on 01224 522616 and you will be entitled to a full refund.

Copy Certificates  

Request for historical certificates are only be available via our online service at present.  
 

The following venues have closed temporarily to the general public:  

  • Aberdeen Town House;
  • Aberdeen Art Gallery; 
  • Aberdeen Maritime Museum; 
  • The Tolbooth Museum; 
  • Aberdeen Treasure Hub Museum Centre; 
  • Aberdeen City and Aberdeenshire Archives Room at the Town House; 
  • Aberdeen City and Aberdeenshire Archives at Old Aberdeen House; 
  • Beach Ballroom; 
  • Pets Corner; 
  • Winter Gardens;
  • All Libraries.

More information about library closures.

The reception at Kittybrewster Depot is now also closed to the public.

The following Customer Access Points have closed: 

  • Kincorth Customer Access Point 
  • Mastrick Customer Access Point 
  • Woodside Customer Access Point (within Woodside Fountain Centre) 

To minimise the number of people coming in unnecessarily, we encourage you to contact us online or by telephone. Payments can be made online or by phone.  Rent and Council Tax can also be paid at your local Paypoint. 

The Council will continue to monitor and review the situation, taking account of evolving government guidance. Updates on re-openings will be announced when known. 

The Council has agreed to suspend new recovery activity for unpaid debts across all Council accounts, initially until 1 May 2020, with delegated authority to officers to extend this suspension should circumstances require it. 

No enforcement action will be taken regarding tenancies due to unpaid rent payments during this period of disruption. However, the Council will continue to issue rental invoices in accordance with lease agreements. 

The Council is in close communication with the Scottish Government and other public sector partners and will contact tenants as and when further measures are announced in support of local businesses.

The Scottish Government has introduced measures to support businesses in some sectors of the commercial market, including extra non-domestic rates reliefs and grant funding.

Find out more about eligibility and how to apply 

The Council has cancelled lets on all Council buildings, including schools, community learning centres and civic rooms until the end of April, when the situation will be reviewed. The Council meantime is suspending new bookings.  

In general the Council will seek to collect Council Tax from early April through regular direct debit arrangements and other methods of collection.

Anyone encountering difficulty in paying should read the Financial Assistance section on this page for further information.

All Councillors surgeries are cancelled until further notice. If you need to speak to a Councillor, please contact them via email or mobile. All contact details are available on our websit

The Kincorth / Nigg / Cove by-election had been set to take place on Thursday 14th May 2020. However, in light of the coronavirus pandemic, legislation has been passed that allows Returning Officers to postpone forthcoming Scottish Local government by-elections and set a new date. Returning Officer, Fraser Bell, has made use of this legislation to postpone the Kincorth / Nigg / Cove by-election and set the new Polling Day as Thursday 5th November 2020.  

For the latest government advice on events, check: Coronavirus (COVID-19): advice to organisers on mass events.

Aberdeen Highland Games (June 21) and Armed Forces Day (June 27) have been cancelled. Please check directly with organisers for updates on local events. 

We appreciate that this is a difficult time for many of our residents and that the COVID-19 virus is having a significant impact on the economy.  The information below provides guidance around the financial implications and support available.  

Details of financial assistance available can be found on the Abedeen City Council website. 

The Council is continuing to provide most of its housing, sheltered housing and homelessness services, but face-to-face contact is being restricted as far as reasonably possible.    

Full details of the service can be found on the Aberdeen City Council website.

Essential frontline services being maintained include road emergency repair and maintenance work to council homes and properties; collection of recycling and waste bins from households; school meal provision services; health and environmental protection services; trading standards; and road gritting.

Services at Aberdeen Crematorium are re-starting from Monday 11 May with national social distancing rules for funerals being applied.

As with services across Scotland, only a small number of close family or household members can attend, or alternatively a friend if no family are available, to help minimise the spread of coronavirus. Read the Scottish Government guidance.

Other works : To allow us to deliver essential services, other work will be reduced or stopped meantime. This includes planned road repairs; special refuse collections also known as bulky uplifts (excluding where there is a fire risk in multi-storeys); communal recycling and waste bins; planned repair or maintenance works to council homes; and reduced grass cutting and gardening work. 

All toilets are now closed. They are located at the Beach, Footdee, Seaton Park, Duthie Park, Victoria Park, Hazlehead Park, Johnston Gardens, Chapel Street and Spa Street.

The Frederick Street car park is now only open to NHS staff and patients attending the neighbouring Aberdeen Health Village building.

As from Thursday 26 March, the opening hours of the Customer Service Centre at Marischal College will be 10.30am to 1pm, Monday to Friday, until further notice. There will be a restricted service offering. Non-essential face to face contact will continue to be suspended.

You can still contact us online or by telephone. Payments can be made online or by phone. Rent and Council Tax can also be paid at your local Paypoint. 

Our customers are encouraged to attend appointments alone and not to attend if in a high risk category. For services such as the Registrars, where face to face contact continues, a discussion will take place with customers in advance of an appointment to establish whether it is appropriate for them to attend.

Hand sanitisers have been distributed across frontline locations and procedures are in place to clean self service facilities frequently.

The Scottish Government has issued guidance for landlords in order to help support tenants and landlords who may find themselves in financial difficulty due to Coronavirus (Covid-19).

Read the guidance for landlords.

During these challenging times, the Aberdeen City Council Planning and Building Standards service will be operating as close to business-as-usual as possible. However, there will unavoidably be changes to the level of service which we will be able to provide. For more information visit the Planning and Building Standards Service webpage.

Closures and exams

Schools will close from Friday 20 March 2020, in response to the latest Scottish Government advice. 

The Scottish Government has announced exams are not to take place this academic year. More information is available on the Scottish Government website. 

Pupils with SQA coursework

In light of Scottish Government advice issued on 22 March 2020, school pupils with SQA coursework to complete SHOULD NOT attend school until further notice. Schools will be in touch with further information.

SQA statement [March 24] on coursework for National Courses.

Online learning support

An online learning support hub has been set up with different portals for pupils, parents/guardians and teachers. Pupils will be able to access the curriculum. 

Those with coronavirus symptoms should put used tissues in a separate bin bag, tie it securely and leave it for 72 hours before putting it into their wheelie bin.

(Updated 15 June) The remaining recycling centre is reopening on Monday

The remaining Household Waste and Recycling Centre at Bridge of Don is reopening on Monday (15 June) and all the city’s recycling centres will accept a broader range of materials from the same date.

The Bridge of Don site, on Scotstown Road, will have traffic marshals at the site initially as queues are expected – residents are asked to consider avoiding busy mornings and instead go later in the day. All the recycling centres are open from 10am to 7.45pm from Monday to Friday, and 9am to 7.45pm at weekends (Tullos is closed on Wednesdays).

To allow the recycling centre to reopen, Scotstown Road will be closed for general traffic between its junctions with Dubford Road and Shielhill Road. On Scotstown Road, access to the Household Waste and Recycling Centre and local residents will be maintained and an alternative route for other traffic will be available via The Parkway, Ellon Road, Tarves Road, and Shielhill Road.

Travel to any of the recycling centres at Hazlehead, Bucksburn, Tullos, and Bridge of Don should still only be undertaken if it is really necessary. If householders can store their items safely at home, they should continue to do so in the initial opening phase.

Before they leave their household, residents are asked to ensure they have a proof of address document, such as a current utilities’ bill or driving licence, on their dashboard. Usage of the three sites is restricted to Aberdeen residents only. Pedestrians will not be allowed entry at the sites as per normal restrictions.

The range of materials accepted at the sites is being increased at all recycling sites from Monday. They will accept wood, scrap metal and electrical appliances as well as bagged general household waste, garden waste (no soil or turf), cardboard, and bulky items, such as old furniture. No other materials are being accepted at this time and no large vans or trailers will be allowed.

One person only may leave the vehicle and deposit their waste safely without help from site staff, who cannot help as they must observe social distancing guidelines. Businesses are reminded that commercial waste is not permitted.

Aberdeen City Council operational delivery convener Councillor John Wheeler said: “It’s good to see the last of our four recycling centres is reopening and I’m sure residents in the Bridge of Don area will appreciate it.

“People are reminded they should try and go to a recycling centre at a quieter time if possible as they’re still busiest in the mornings and queues will be expected at Bridge of Don for several days.”

People should check the website www.aberdeencity.gov.uk/covid19 before travelling to a centre to check if there are any changes, and for a more detailed list as to which materials can, and cannot, be accepted.

Aberdeen City Council’s Integrated Children’s and Family Services and the city’s Child Protection Committee is urging communities to adopt an ‘eyes open’ approach to young individuals struggling without the support of schools and nurseries network.

Anyone with any concerns about the health, safety or wellbeing of a child or young person should contact Police Scotland on 101 or the Aberdeen Joint Child Protection Team on 01224 306877 (0800 731 5520 for emergencies out of office hours).

As you will all be aware Aberdeen City Council are now prioritising the critical services which will continue to operate throughout the Covid-19 lock down.

The determination of “Criticality” is based on the already agreed Critical Service list which can be found on Critical Services. In order to maintain these critical services, we will need to re-direct the resources of the council’s Soft Facilities Management team towards protecting the sites from where these services operate.

In order to do this, and based on the current low numbers of people in Marischal College, we are asking staff to reduce the footprint we collectively use in the building whilst maintaining safe social distancing.  We would therefore be grateful if any staff who are continuing to work in Marischal College could work in the following zones to allow prioritisation of facilities services. 

  • 4th Floor              CLOSED
  • 3rd Floor               West area OPEN/ South and North Closed
  • 2nd Floor               Directors Hub and 2nd floor west OPEN for displaced staff / South and North Closed
  • 1st Floor               North area OPEN / South and West Closed
  • Ground North    CLOSED/ CRC reduced hours/ South OPEN
  • Lower Ground   OPEN

Cleaning service will continue to be provided in the reduced footprint and will be delivered in line with Health Protection Scotland guidance for non-healthcare settings. Guidance continues to focus on routine cleaning and regular disinfection of frequently touched objects and surfaces. In Marischal College, routine cleaning will continue within the reduced footprint with Cleaning team members also undertaking frequent disinfection of door handles, touch plates, toilet flushes, etc. with a supply of Oxivir plus and cleaning cloths/paper towel being continually available in each kitchen area for staff to self-clean/disinfect desktops, telephones, keyboards, mice, etc.

Staff should note the following:-

  • Areas will be closed as of Monday 6 April 2020.
  • Staff can no longer base themselves in these closed areas.
  • Access to the closed areas is permissible for use of non-moveable equipment, collection of keys/files/equipment, etc. Such access should be kept to an absolute minimum.
  • If you are required to relocate, please take any portable equipment with you as far as possible.
  • Continue to incorporate appropriate social distancing measures in your work practices.
  • Continue to avoid hot-desking. As such staff can clearly identify desks as being in use using an appropriate method.
  • Notices will be placed on areas that are closed.
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